Service Software

- Quick - Smart - Easy -

Does your business have mobile field service engineers?

You need ePocket Handyman, the best field service management software, if your business provides any of the following:

- Surveys

- Assessments

- Installations

- Inspections

- Maintenance

- Repairs

Improve the profitability of your mobile workers with this state of the art service software. From the smallest to the largest companies ePocket Handyman offers scalable, flexible, real time wireless solutions that connect field service technicians to critical business processes, boosting productivity and cutting costs.

MA Business Solutions Ltd. is a Value Added Reseller of ePocket Handyman in the U.K.

With almost 20,000 active users Handyman is one of the leading solutions in this emerging software and service marketplace.

What is ePocket Handyman?

Handyman has been purposely developed to provide efficient job scheduling for your mobile workforce as well your work scheduling staff in the office. Whatever you call it... service software or service tool, job tracking or appointment scheduling solution, PDA or mobile business solution, employees or staff scheduling software, work or workforce management... Handyman incorporates all of that. Handyman uses the latest technology that allows you to manage your field service engineers and your back office staff the most productive way possible.

Key benefits:

Increase number of assignments per technician per day
Reduce service and staff costs
Reduce billing time to just 1 day and improve cash flow
Minimise paperwork
Reduce overtime and transportation costs
Increase sale of consumables
Streamline workflow
Improve documentation
Increase service quality
Increase customer satisfaction
Improve part stores
Provide consistent service levels
Quick return on investment (ROI)
Easy to use
Quick implementation and roll-out
Improve ability to manage resources (people and assets) more cost effectively
Save the environment – by using less paper and print cartridges and reducing fuel consumption (no need to drive to the office as often to pick up and deliver jobs/orders on paper)

What you get with Handyman:

Typical return on investment (ROI) within 4-10 months
Scalable to any size of deployment from 1 to 10,000 technicians
One solution covering all field service scenarios - Electrical, Plumbing, Heating & Ventilation, Insulation, Telecommunications, IT, Utilities, Building & Construction, Surveyors, Facilities management, Elevators & Escalators, Security installations, Insurance, Property maintenance, Real estate and more
Out-of-the-box solution saving you money on consultancy, yet very flexible
Secure wireless technology
Runs on Windows and Android PDA and smartphone devices, iPhone and iPad
No operation will take a user longer than 10 seconds to complete
Built-in camera enables better, faster on site documentation
Integration with Smartphone or PDA GPS system ensures stress free navigation to the client site
Access customer history while on the move
Manage multiple contacts and locations
Review estimates and billing details
See all assigned job activities
Optimise travel and service schedules
Set automatic alerts via SMS
Integrated mapping to scheduled locations
Access price and supplier lists
Intelligent checklists
Inventory and Stock Management
Registration of contracts
Document Management
Timesheets